All sizes listed below are general sizing measurements. Depending on the brand sizes may vary.
Online orders can be returned to our warehouse for a full refund or exchange within 30 days of purchase. You may also return your online order to any of our Mr. Alan's retail locations within 15 days of purchase. If you are returning your online order at one of our retail locations, you must present your order confirmation email OR a printed copy of your order confirmation as receipt of purchase.
* RETURNED ITEMS MUST BE UNWORN WITH THE TAGS ON TO RECEIVE A FULL REFUND. NO EXCEPTIONS. *
Online Returns should be mailed to the following address:
Attn: Customer Service
14177 Telegraph Rd
Redford, MI 48239
You will want to print and include our online return slip in your return package. Please fill the return slip out including your order number and the reason for your return. Your return slip includes a pre-addressed shipping label for you to attach to your return box for your convenience. Please note customers are responsible for return shipping postage. We recommend insuring your return as we are not responsible for lost or stolen packages.
If your items are damaged for any reason when they arrive, please contact customer service at (313) 693-9800 or email firstname.lastname@example.org prior to returning your item. A pre-paid shipping label will be provided for damaged item returns only. Please note, we will not return damaged items that have been worn and/or if the tags are removed.
Once we have received your returned online order, we will refund your purchase back to the original credit/debit card less any shipping charges. You will receive an email notification confirming your refund. Please allow up to 10 business days for your bank to process and post funds back to your account. For more information on the refund processing time, please contact your financial institution.
*Please note - We will only refund items that have been purchased through our website, www.mralans.com. Items purchased at a Mr. Alan’s retail location should be returned to the Mr. Alan’s location of your choice.
If you would like to exchange your online purchase for a different size, please contact customer service at (313) 693-9800 to process your exchange prior to sending your items back to our warehouse.
Items purchased at our retail locations can be returned or exchanged within 7 days of purchase at any of the Mr. Alan’s locations of your choice.
* RETURNED ITEMS MUST BE UNWORN WITH THE TAGS ON TO RECEIVE A FULL REFUND OR AN EVEN EXCHANGE. DAMAGED ITEMS ARE NON REFUNDABLE. *
You must have your receipt to receive a full refund. Refunds or exchanges without a receipt will be issued an in-store credit at the manager’s discretion. We will refund your purchase back to the original form of payment. For returns that were purchased originally with a credit/debit card, please allow up to 10 business days for your bank to process and post funds back to your account. To learn more about the refund processing time, contact your financial institution for more information.