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Mr. Alan's Privacy Policy

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

 

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at customerservice@mralans.com or mailing us at:

Mr. Alan's
14177 Telegraph Rd.  
Redford, Michigan 48239

 

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. 

Payment: If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

 

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links: When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Google analytics: Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at

 

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

 

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

 _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

 _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

 _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

 _secure_session_id, unique token, sessional

 storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where

 

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at customerservice@mralans.com or by mail at

Mr. Alan's
[Re: Privacy Compliance Officer]
14177 Telegraph Rd.  
Redford, MI 48239

Sizing Charts

All sizes listed below are general sizing measurements. Depending on the brand sizes may vary.

SHOE SIZES

SIZE LENGTH(cm)
6 23.7
6.5 24.1
7 24.5
7.5 25
8 25.4
8.5 25.8
9 26.2
9.5 26.7
10 27.1
10.5 27.5
11 27.9
11.5 28.3
12 28.8
12.5 29.2
13 29.6
13.5 30
14 30.5
15 31.1
16 32.2
17 33
18 33.9
SIZE LENGTH(cm)
4 21.2
4.5 21.6
5 22
5.5 22.4
6 22.9
6.5 23.3
7 23.7
7.5 24.1
8 24.5
8.5 25
9 25.4
9.5 25.8
10 26.2
10.5 26.7
11 27.1
11.5 27.5
12 27.9
SIZE LENGTH(cm)
1Y 20.1
1.5Y 20.4
2Y 20.8
2.5Y 21.2
3Y 21.6
3.5Y 21.9
4Y 22.3
4.5Y 22.7
5Y 23.1
5.5Y 23.4
6Y 23.8
6.5Y 24.2
7Y 24.6
SIZE LENGTH(cm)
0C 8.3
1C 9.1
2C 10
3C 10.8
4C 11.6
5C 12.5
6C 13.3
7C 14.2
8C 15
9C 15.9
10C 16.7
10.5C 17.2
11C 17.6
11.5C 18
12C 18.4
12.5C 18.8
13C 19.3
13.5C 19.7

SHIRT SIZES

SIZE CHEST(in)
S 33-37
M 38-40
L 41-43
XL 44-46
XXL 47-49
XXXL 50-54
XXXXL 54-56
SIZE BUST
S 32-35
M 35-38
L 38-42
XL 42-45
XXL 46-48
XXXL 49-53

Return Policies

Online orders can be returned to our warehouse for a full refund or exchange within 30 days of purchase. You may also return your online order to any of our Mr. Alan's retail locations within 15 days of purchase. If you are returning your online order at one of our retail locations, you must present your order confirmation email OR a printed copy of your order confirmation as receipt of purchase. 
* RETURNED ITEMS MUST BE UNWORN WITH THE TAGS ON TO RECEIVE A FULL REFUND. NO EXCEPTIONS. *

Online Returns should be mailed to the following address:
Attn: Customer Service 
14177 Telegraph Rd
Redford, MI 48239

You will want to print and include our online return slip in your return package. Please fill the return slip out including your order number and the reason for your return. Your return slip includes a pre-addressed shipping label for you to attach to your return box for your convenience. Please note customers are responsible for return shipping postage. We recommend insuring your return as we are not responsible for lost or stolen packages. 

CLICK HERE TO PRINT OUR RETURN SLIP.  *Please be sure to fill this out an include it in your return package.

If your items are damaged for any reason when they arrive, please contact customer service at (313) 693-9800 or email customerservice@mralans.com prior to returning your item.  A pre-paid shipping label will be provided for damaged item returns only. Please note, we will not return damaged items that have been worn and/or if the tags are removed. 

Once we have received your returned online order, we will refund your purchase back to the original credit/debit card less any shipping charges. You will receive an email notification confirming your refund. Please allow up to 10 business days for your bank to process and post funds back to your account. For more information on the refund processing time, please contact your financial institution.

*Please note - We will only refund items that have been purchased through our website, www.mralans.com. Items purchased at a Mr. Alan’s retail location should be returned to the Mr. Alan’s location of your choice.

If you would like to exchange your online purchase for a different size, please contact customer service at (313) 693-9800 to process your exchange prior to sending your items back to our warehouse.

Items purchased at our retail locations can be returned or exchanged within 7 days of purchase at any of the Mr. Alan’s locations of your choice.
* RETURNED ITEMS MUST BE UNWORN WITH THE TAGS ON TO RECEIVE A FULL REFUND OR AN EVEN EXCHANGE. DAMAGED ITEMS ARE NON REFUNDABLE. *

You must have your receipt to receive a full refund. Refunds or exchanges without a receipt will be issued an in-store credit at the manager’s discretion. We will refund your purchase back to the original form of payment. For returns that were purchased originally with a credit/debit card, please allow up to 10 business days for your bank to process and post funds back to your account. To learn more about the refund processing time, contact your financial institution for more information.